Bridge Street Surgery, Otley
Tel: 01943 858300 Fax: 01943 858333
Chevin Medical
Bramhope Medical Centre, Leeds
Practice
Choose & Book
Tel: 0113 2303200 Fax: 0113 2300144
Online ordering of repeat medications
To use the online service to order repeat medications you must already be registered with the Practice for online access (i.e. for booking appointments). Please note that we no longer have access to the old 'email' based ordering service and all requests must now come via the link below.
To register you must present yourself in person to either surgery site with a valid form of photo ID (passport, driving licence/UK Identity card) where you will be given a username and initial password. Protecting your medical privacy and identity are important to us.
The button below will transfer you to our clinical computing provider SystmOne™ and their secure site to continue your request. We ask that you read the notes below (please use the scrollbar) at least once and periodically to ensure you are abreast of the principles and any changes in practice with respect to ordering repeat medications.
Prescription co-ordinator
We recently engaged the services of a dedicated prescription co-ordinator with many years of invaluable experience in local Pharmacies. Joanne routinelly handles prescriptions and prescription related queries on a daily basis and at both surgery sites. Should you need to contact the Practice to discuss a request after you have submitted it, please telephone Joanne Webster between 1pm and 2pm Monday to Friday or leave a message for her to call you back.
48 hour turnaround
Please allow 2 working days to process your request into a prescription at your chosen collection point. This means that if you submit a request on a Friday you can reasonably expect to be able to collect your prescription by Tuesday evening.
Allowing 48 hours to produce a prescription provides adequate time for us to conduct appropriate safety checks on the request, generate a prescription, have it signed and transfer it to your indicated collection point. We handle hundreds of prescriptions a day. Last minute requests or 'urgent' demands put pressure on an already busy system, potentially putting your safety or that of other patients' at risk. As a result we make no guarantees to produce a prescription in less than 48 hours and any such requests are handled entirely at the Duty Doctor's discretion.
To improve patient safety we have stopped accepting telephone requests for repeat medications, we do however accept requests online, in person, by post and by FAX.
If you receive repeat medications you will be given a list of your drugs for re-ordering purposes.
Common causes of delay/refusal
The repeat re-ordering system is not for unique or non-repeat items.
If you have not requested a 'repeat' item for over 18 months, it may be removed automatically by the system.
If you have over run your review date (clearly indicated beneath each medication on your re-ordering slip) your GP may require you to attend for a review before issuing further repeat medications. This is for your own safety and in line with good medical practice. Please bear this in mind when ordering.
If you do not have up to date contact details (email or telephone) we have no means to alert you promptly to any problems. Please ensure we have up to date contact information.
Medication reviews
Chevin Medical Practice aims to review all patients on repeat medication annually (6 monthly in some cases).
This is to ensure you are tolerating your medications and to assess the problems for which they were first prescribed.
Our nursing team are well trained and experienced in most medication reviews and usually you will be directed to them. This allows us to direct more complex patients or those with specific queries to our GP colleagues.
We routinely issue 2 months supply (56 days) with very few exceptions (eg the contraceptive pill is issued 6 monthly & HRT 3 monthly).
The Practice reserves the right to decline a request if it is felt inappropriate or our systems indicate that you are over-using medication, or are in need of a medication review.
Chevin Medical Practice
Connect to SystmOne™ Online to order repeat medications
