Introducing Our New AI Receptionist
At Chevin Medical Practice, we are always looking for ways to improve access to our services and make it easier for patients to contact us.
From August, when you call the practice, you may be greeted by our new AI Receptionist “Jo”.
The AI Receptionist is designed to help us manage calls more efficiently by gathering information about your enquiry and directing it to the most appropriate team. It can help with both medical and administrative requests, reducing time spent waiting in telephone queues and helping us respond more quickly.
How does it work?
Jo our AI Receptionist will ask a few questions about why you are contacting us, much like a member of our reception team would.
Jo can help with:
🩺 New or ongoing medical problems
📅 Appointments
💊 Prescriptions
📄 Fit notes
📋 Administrative requests
The information you provide is securely passed to the practice team for review and action.
👩⚕️Will AI make decisions about my care?
❌No.
The AI Receptionist does not diagnose conditions, make clinical decisions, decide whether you receive an appointment, or determine your treatment.
It simply gathers information and passes it to our team. All decisions about your care remain the responsibility of appropriately qualified healthcare professionals.
🧑💼Can I still speak to a person?
✅Yes.
Our reception team remains available and continues to play an important role in supporting patients.
If you are unable to use the AI Receptionist or would prefer to speak to a member of staff, alternative arrangements are available.
🔒Is my information secure?
✅Yes.
Protecting your personal information is extremely important to us.
The system has been reviewed as part of our data protection and clinical safety processes and is used only for direct patient care purposes. Information is handled securely and in line with NHS information governance requirements.
💡Why are we introducing this service?
We know many patients find it frustrating waiting in telephone queues, particularly during busy periods.
The AI Receptionist will help us:
⏱️ Reduce call waiting times
📞 Improve access to the practice
➡️ Make sure requests reach the right team quickly
🤝 Give our staff more time to support patients who need additional assistance
❓Questions or concerns?
We understand that new technology can feel unfamiliar. If you would like more information about how the service works or how your information is used, please speak to a member of our team or read our Privacy Notice on our website.
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On behalf of Leeds GP Confederation, I would like to congratulate you and your team on achieving 100% of your Key Performance Indicators (KPIs) during the previous contract year.
This achievement reflects your commitment to delivering a high-quality service and consistently meeting the standards set within the contract. Your hard work, dedication, and focus on patient care have contributed significantly to this outstanding result.
As a token of our appreciation, please find attached a certificate recognising your achievement.
Thank you for your continued support and partnership. We look forward to working with you throughout the coming year.
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New service for people who use British Sign Language (BSL)
We have a new service to help people who use BSL talk to their GP surgery.
How to Use the Service
· Go to our website and click the link.
· You can use the service from 8:00am to 6:30pm, Monday to Friday.
· You will be asked a few questions.
· You will be connected to a BSL interpreter.
· Tell the interpreter which GP surgery you want to talk to.
· The interpreter will call your GP surgery and help you talk to them.
BSL Interpreters for Appointments
· We can give you a BSL video interpreter when you come for your appointment. You do not need to book this in advance.
· If you want an interpreter to come in person, please tell us as soon as you can. We usually need 2–3 weeks to book a face-to-face interpreter.
· Sometimes, we cannot get a face-to-face interpreter because there are not enough BSL interpreters. If this happens, we will give you a video interpreter.
Need More Help?
If you need information in a different format or language, or if you have special communication needs, please tell us. We will do our best to help you.
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The practice closes once a month on Thursday afternoon from 12pm for staff training.
2026/2027 dates are:
10 September 2026
08 October 2026
05 November 2026
14 January 2027
04 February 2027
04 March 2027
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Imagine a world where antibiotics don’t work.
In 30 years this could be our reality. Simple infections that we can treat right now could become deadly. Antibiotic resistance is a real health emergency and is becoming the biggest threat to health worldwide.
It’s time to take antibiotic resistance seriously. Let’s keep antibiotics working for everyone.
Seriously Resistant | Help Us Keep Antibiotics Working
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People with musculoskeletal (MSK) health issues affecting their joints, bones and muscles who are registered with a GP practice in Leeds can now use getUBetter, a new app designed to help people with MSK injuries and conditions manage their symptoms at home.
The free app gives users information, tips, advice, and exercises to help them recover and improve their health and lifestyle.
The getUBetter app offers people with joint and muscle issues:
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24/7 support approved by your clinicians
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Easy to follow exercises
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Support to recover, live and work well
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Help when on a waiting list
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Advice on when to seek help from a GP
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Access to local treatments and services
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Support for managing persistent pain
The app is not designed to replace the care and advice people with joint and muscle injuries and conditions get from their GP practice and medical specialists, but to complement the care they already receive.
To download the app search ‘GetUBetter’ in your phone’s app store.
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Pharmacies across Leeds are now offering a service called Pharmacy First, also known as a Minor Ailment Scheme to patients who are registered with a GP Practice in Leeds.
The Pharmacy First Service gives you the option of visiting your local pharmacist for minor ailments, the advice is always free and where necessary they are able to supply medicines (free of charge to those exempt from prescription charges).
The service reduces the need for you to make an appointment with your local GP, use an out of hours NHS service or visit A&E.
Many pharmacies across Leeds are open until late and at weekends, which is also very useful if you start to feel unwell with one of the minor ailments included in Pharmacy First scheme. You don’t need an appointment to access this service.
The following minor ailments are included in Pharmacy First:
- Cough
- Cold
- Earache
- Sore throat
- Thread worms
- Teething
- Athletes foot
- Dehydration
- Thrush
- Hay fever
- Fever
- Blocked Nose
- Sprain or Strain
- Head Lice
- Indigestion
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For more information please click the following link
Microsoft Word - Combined translations.docx (doctorsoftheworld.org.uk)
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You can use this service https://www.nhs.uk/nhs-services/online-services/find-nhs-number/ to get your NHS number.
Your NHS number is a 10 digit number found on any letter you receive from the NHS.
You do not need to know your NHS number to use NHS services, but it can be useful to have it.
This service is for anyone living in England who has forgotten or does not know their NHS number.
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NHS & Private Digital Hearing Aids are now available at Chevin Medical Practice.
- Latest digital technology
- 3 year follow-up and servicing
- Batteries and parts from your local surgery
- Aim to be given hearing aids at first appointment
- Hearing test and fitting at our Bramhope Surgery
- If you've had your NHS hearing aids for more than 3 years, you may be eligible for new ones
Ask your GP for a referral or speak to Reception for more information.
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