''Thank You to all the receptionists who I have spoken to recently regarding my partner. He was involved in an RTA recently and has had a lot to deal with and your staff on reception have been most helpful and reassuring each time we called for advice. Every time we have called (which has been a lot!) they have gone above and beyond to help get to the bottom of missing appointments or to guide us through the fit note process something we haven’t experienced before. At this difficult time for our family they have been amazing so for that please can you Thank them from us both.''
''You are an amazing team. I cannot thank the reception team, Doctors and nurses enough.
You have taken such a burden off of my shoulders during my pre and post op back surgery.
What a difference you have made to the quality of my life.''
''I would like to thank everyone in the surgery for everything you have done during Covid. Thank you for your service.''
''I am very grateful to all the staff at the Chevin, the receptionists have always been very kind and I have always been able to see or speak to a doctor when I has needed to. I am very happy with the telephone appointment system.''
''My visit was a brilliant experience and Hazel is a credit to the practice, she was very understanding, reassuring and the care I received was exceptional''.
''I know you are extremely busy, but just to say thank you to Chevin Medical Practice for your brilliant service yesterday.
I phoned after 4.30pm yesterday about a rash/ bite/ infection on my daughters cheek. I was able to access a link to attach a photo straight away and within an hour a doctor had called me and prescribed antibiotics, I had collected them by 7pm.
The procedure you have in place is fantastic and I was able to send a photo of the problem and speak to a doctor very quickly and efficiently. Communication via text was brilliant.
Thanks very much to everyone involved (the helpful receptionist and doctor who called me), I am so impressed and grateful for your service''.
''We are so grateful for the marvellous care that we have received throughout the Pandemic. Can't thank you enough.''
''My Dad in law is highly delighted with his hearing aids - he thought both the lady who did his micro suction and the lady who did his hearing test and fitted the hearing aids were brilliant. He is highly delighted and can't quite believe what good service he has had. I didn't think he'd actually get his hearing aids so quick. Thanks to everyone there, we no longer have to shout now to make ourselves heard.''
''I have just attended for my Covid jab. The organisation and delivery of this was superb and you have all done a fantastic jab."
''Hi, I had my first vacination today, huge thanks to all the staff and volunteers, brilliant organisation, absolutely no fuss and nothing for anyone to worry about. Staff must be under enormous pressure but kept cheerful and friendly throughout the whole 5 minutes I was there. Well done."
''I was one of those 600,000 who received the Astra Zeneca vaccine last Saturday. I just wanted to thank you for a magnificent operation. Like many, I got quite emotional - and rightly so. Our NHS is something to be truly proud of and Saturday showed why. Everyone from the volunteers, to the nurses, were super-professional. And I'm so proud of my surgery.
Thank you, thank you, thank you.''
"Your reception team is amazing - so well trained, compassionate and wonderful."
"Just wanted to say once again you guys have done a fantastic job. I was impressed at your organisation with the flu jabs, today was just as slick. You really work so hard to look after us so THANK YOU!"
"I just wanted to thank you all for organising the COVID vaccination so efficiently at such a difficult time for you all. It is much appreciated. Many thanks."
"Had my first Covid 19 vaccination this morning(I'm in clinically extremely vulnerable group) I just wanted to congratulate you all on the very well organised way you have set up these sessions(and often at very short notice) and how efficiently you were getting large numbers through. Thanks"
"I had my Covid vaccination this morning at Bridge Street-so simply to say the organisation, the staff, the procedure were absolutely first class. The nurses were friendly, professional and brilliant as always. Thank you indeed to all involved."
''Excellent Practice which we are very lucky to have in Otley. Doctors, Nurses and receptionists all very professional... Excellent Practice which we are very lucky to have in Otley. Doctors, Nurses and receptionists all very professional, friendly and polite. Just had my Covid vaccination there, so well organised - very impressed. Thanks again for being in our Town.''
''A brief email just to say how impressive your vaccination process has been. Quick, efficient and so early. I have had my vaccination today (my husband had his Dec/Jan) and I am so grateful and so extremely pleased. Thank you so much.''
''Hi to every single one of you who work at the Chevin Medical Practice. I have recently had my second anti-Covid vaccine, and have been extremely impressed by the quality of the arrangements made for all of us fortunate to belong to your practice. You have all worked incredibly hard to provide the service of vaccinating us, your patients.
Thank you and God bless you.''
''Thank you so much for the efficiency when attending the Covid jab appointment at Bridge Street and well done to everyone.''
''I'd like to thank all the doctors nurses and all the team who vaccinated at Bridge street surgery last week. My husband and I went for our 2nd dose my husband's mobility is bad but the help we got was good and much appreciated. We've been at Bridge Street for 45years and always found the doctors very good especially Dr Kendall. So Thanks.''
''I have had to ring the practice quite a few times these past few weeks and would just like to say how lovely and helpful all the reception staff always are. Also, I used the service this morning where a GP sent me a text message (Dr White) and I updated her on my condition via the form attached to the message. This is the first time I have used this and I think its really good. I was able to explain thoroughly my symptoms. Brilliant service during the pandemic when communication is reduced.Thanks again for a brilliant service.''
''I would like to congratulate the practice on the very efficient way in which the vaccinations were carried out earlier this week. Well done everyone!''
''Yesterday my wife and I had our second Covid Jab and we wish to say THANK YOU to all the staff involved on both days. Everyone was very helpful, tolerant and kind in a very pressured situation. Many THANKS again.''
''May we convey our grateful thanks to the practice for their very efficient distribution of the Covid vaccine to patients so far. We are most grateful as always for the care the practice shows to their patients.''
Dear Colleagues of the Chevin Medical Practice.
It has been a long year.
I want to record my thanks for your continued service and help to the patient’s. It has not been easy I am sure and often unrecognised. I am always keen to say thank you and in this small way I hope it encourages and complements your hard work for me and my family as well as the general patient’s''.
''Just wanted to say a huge thank you to the receptionist (Nicola) who I spoke to last night that helped me with my issues with my blood sugar monitoring equipment. It was a bit confusing, however this did not get in the way of her sorting it out and she was very helpful and friendly and it was resolved quickly. I really appreciate the effort she went to! Hope you all have a peaceful and relaxing Christmas holiday’s.''
''I want to thank you all, but especially Dr Muirhead. Her care of me these last two weeks has been far beyond what I expected. I do not have the words to adequately describe the difference she has made to my wellbeing. These are exceptionally difficult times for everyone but you all work so hard under enormous pressure and I want you to know how much you are appreciated.''
"We visited you on Friday 4th December and wanted to say a huge 'Thank you". Louise treated me with such care and compassion! She has made such a difference to the life of an 89 year old lady."
I have just returned from having my Flu vaccination at Bridge street surgery and would like to congratulate all concerned on a thoroughly efficient service.
The lady outside was wonderful and helpful even though it was raining and cold .
Inside everything was clearly laid out, the foot operated hand sanitizer was very safe and the arrows and crosses on the floor kept everyone well spaced .
Again the indoor staff were also very helpful
The whole operation took less than 5 minutes. It was very well coordinated and I felt really safe and cared for.
Thank you again''
''The surgery is exceptional. I have been with the surgery for 50years and you have always dealt with me and my family with the greatest care and attention.''
''I am writing to you as I want to commend Rachael King on her fantastically positive and kind approach to her profession. I came into today for a cervical screening and she was absolutely lovely, she was professionally, friendly, approachable and kind and really made me feel comfortable throughout the whole thing.''
''We are so fortunate to have you all. Staff are always happy and cheerful.''
''Over the last few weeks, I've had to contact the surgeries within the practice more than usual. Every time I have called, whoever I have spoken to, has always been super helpful, cheerful, polite and professional; they have always gone out of their way to be helpful, patient and kind. What a lovely group of ladies they are! I have told them this before when I've called, but I feel I need to put this in writing, especially with the current COVID situation and all the measures the practice has had to put in place. I can imagine that they, along with all the team in the practice, will have had to deal with a lot of anxious patients, queries and concerns and I appreciate this isn't always easy. Everyone I have seen/ spoken to: the doctors, nurses and ladies in reception, have been so, so kind and lovely! The whole team within the Chevin practice are excellent! I am so grateful that we have such a wonderful practice in our area. We are so lucky!
Many, many thanks to them all!''
''Wanted to thank everyone for all their care over the years(been with the practice since birth). Special thanks to Dr Joanna Tymms who has sorted out my problem very quickly and I am very grateful for this. You are a great practice and everyone I have dealt with has been extremely helpful.''
''Please send my utmost thanks to Dr Claire Shaw for helping me sort out my recent eye problem''.
‘’I just wanted to say thank you for making my family and I safe today for my children’s vaccination appointment.
The organisation of making the appointment, getting into the practice and the actual procedure was calm and organised. I didn’t feel worried or unsafe at all during this uncertain time.
Please thank the reception team and the two practice nurses that organised and gave my children their vaccinations today. Total heroes ’’.
‘’Thank you all for doing such a good job at this difficult time’’.
‘’Julie and Rachael helped me so much and were really lovely. I just wanted them to know they made a massive difference to a very nervous person’’.
‘’We would like to thank Dr Emma Stewart for her professionalism when seeing our daughter this morning. We thought she was really great and very knowledgeable. Credit to the surgery’’.