We are a large training General Practice with three surgeries, providing a range of primary healthcare services to over 19,000 patients living in Otley, Bramhope, Pool and surrounding areas.
This website provides useful information about us and how to access our services in the most appropriate way for your needs.
Please be aware we are experiencing a very high volume of calls at 8:00 every morning, especially during flu vaccinations season.
If you are calling regarding a routine matter that doesn't require medical attention on the day( blood tests results, booking routine appointments like GP follow up appointments or annual reviews), please call us after 2pm. If you require medical attention on that day, please wait to speak to Reception. Please note our email address is for general enquiries only.
This way you can help us to direct you to the right person and get medical attention when you need it. Thank you for your understanding during these unprecedented times.
This year's flu vaccination clinics are going to be different from previous years due to the need for social distancing. Please note that our patients in the 50-64 year old age group with no underlying health conditions will not currently be offered a flu vaccination. This is to ensure that those who are most at risk are vaccinated first. If you are 50-64 and eligible for a flu vaccine because you've got a chronic condition which puts you at risk from the flu, you will be invited earlier and the appointment for the flu vaccine can be booked using online services. The situation will be revised later in the year depending on the vaccine availabilityand we will update our patients in due course.
Please see below how they will be run and what you need to know when you attend.
If you will struggle with any of the above, please ring the surgery to discuss your requirements and the receptionist will triage your request for an alternative appointment type at a later date.
These guidelines are important to keep both staff and patients safe during these unconventional times.
If you would like to register for online services, click here for further information
To access online services click here
To find out more information about the measures we have put in place to minimise the risk and keep our patients and our staff safe, please click here
eConsult is a quick, easy and safe way for patients to contact the practice anytime, without having to travel to the practice or wait in a phone queue.
The government advice is now Help Control the virus.
To protect yourself and others, when you leave home you must:
If you are feeling unwell, get a test and do not leave home for at least 10 days.
Updated information on national guidance including testing eligibility can be found on the government website www.gov.uk/coronavirus
Do not enter any surgery or medical premises if you develop any of the following: a fever, a new continuous cough or loss/change in your normal sense of smell or taste. More information on this is available at https://111.nhs.uk/service/COVID-19/.
If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.If you have to stay at home together, try to keep away from each other as much as possible.
If you have a face to face appointment with the surgery, please attend just prior to your agreed time and wait patiently; please do not ring the door bell, you will be met at the door by your clinician wearing PPE. Alternatively, you can wait in the car if it's raining. Please wear a face covering if you have one. We will only admit you and one carer (if needed) - this is to protect everyone and minimise risk.
More information can be found on the government website
An exemption card has been developed for people who are unable to wear face coverings in shops and other indoor public spaces.
West Yorkshire Metro have also developed one for public transport.
Please be aware we use the Electronic Prescription Service to send prescriptions electronically to local pharmacies. To enable us to process all prescriptions this way, please:
•nominate a local pharmacy
•register for online services to order repeat prescriptions, or
•use the NHS App
If you order your prescriptions online, you no longer have to collect a paper repeat prescription from the surgery. Instead, if the repeat prescription is pre-authorised, you can go to the nominated pharmacy to pick up your medicines or medical appliances.
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 10th June 2020.
Electronic prescriptions help save the NHS money and is more convenient for patients.
You can read more on the NHS website https://www.nhs.uk/using-the-nhs/nhs-services/pharmacies/electronic-prescription-service/
NHS & Private Digital Hearing Aids are now available at Chevin Medical Practice.
Ask your GP for a referral or speak to Reception for more information.