Reason for Your Appointment
To ensure you are seen by the most appropriate clinician and reduce delays, our reception staff will ask you the reason for the appointment when you call. Please do not be offended when the receptionist asks you for a few details about your problem, this information is treated in the strictest confidence and our trained staff will then arrange an appointment that best suits your needs.
Routine GP Appointments
We offer ‘routine’ appointments with a GP which can be booked by phone, using eReception or online up to four weeks in advance. Appointments with a GP are for 10 minutes only and are restricted to the purpose for which the appointment was originally booked.
Urgent GP Appointments
Some ‘same day’ appointment slots are available for urgent cases where the patient needs to be seen quickly. There is always a Duty Doctor available during these hours to assess patients with urgent needs. Please call the surgery first thing in the morning if you need an urgent appointment.
A limited number of GP appointments are now available on Saturday mornings between 09.30 – 11.30 at the local ‘Extended Hours Hub’ at Aireborough Family Practice at Silver Lane Surgery, 1 Suffolk Court, Silver Lane, Yeadon LS19 7JN. Please note that these appointments can only be booked via a Receptionist and are not available online.
We offer consultations by telephone for a Doctor or Nurse to answer quick queries from patients which do not require a face-to-face conversation. Telephone appointments with Pharmacists, Mental Health practitionesr and Physiotherapists are available 7 days a week including bank holidays. Please note that these consultations can only be booked by telephone. We will try to give you a time slot for the doctor to call, so please ensure you are available to take the call.
If you are unable to attend a surgery because you are housebound or feel too unwell, please call the surgery (preferably before 10am) to arrange contact from one of the clinical team who will usually ring back to assess your medical needs and plan how we can address them. When you (or your carer) ring, you will be asked for details of the problem, for an up-to-date and reliable contact number and for any specific issues we should be aware of that may influence our ability to assess you (such as key codes for door entry).
Attending patients outside of the surgery premises is entirely appropriate in some situations and for some of our patients for whom access to timely medical care would not be possible. To ensure this resource is used appropriately, it is necessary to discuss most requests ahead of a team member visiting. This discussion ensures that appropriate time is set aside, so that the resulting consultation is safe and effective and takes place in the most appropriate setting with the most appropriate team member.
The local out-of-hours service also has capacity to see people at home. This is accessed via calling 111 or NHS111 online.