We prefer to use the NHS Electronic Prescription Service to send prescriptions electronically to a local pharmacy (or dispensing appliance contractor) nominated by patients. This makes prescribing and dispensing more efficient and convenient for patients, the practice and pharmacists.
Our aim is to process 100% of prescriptions this way, so that patients do not have to attend the surgery, wherever possible. To help us:
- nominate a local pharmacy or a dispensing appliance contractor from which you would like to get your prescriptions from by advising our reception staff
- start using online services for ordering (and cancelling) repeat prescriptions
If you have nominated a dispenser and ordered your requirements online, you should no longer have to collect a paper repeat prescription from the surgery. Instead, if the repeat prescription is pre-authorised, you can go to the nominated pharmacy (or dispensing appliance contractor) to pick up your medicines or medical appliances. Please allow the dispenser sufficient time to download the prescription order and prepare your items, but your waiting time will be largely down to the capacity of pharmacists on the day.
We routinely issue prescriptions for up to two months’ supply (56 days) of medication, with a few exceptions three-monthly (e.g. HRT) and six-monthly (e.g. the contraceptive pill).
Please note that we no longer accept telephone requests for repeat prescriptions, so these need to be made online, by making a request in person at Charles Street or Bramhope reception (not Bridge Street), or by post.
In some circumstances, a repeat prescription request will need to be authorised by a GP before a pharmacist can dispense, for example if this relates to a controlled drug or the prescription period has expired.
Where routine prescriptions require a GP’s approval, please allow 48 hours (or 2 working days) for appropriate safety checks, generating the prescription, signing and transferring this to the dispenser. Last minute requests place unhelpful demands on a stretched system.
It is worth bearing in mind the following examples which can cause delays or refusals:
- the repeat ordering system is NOT for unique, one-off or non-repeat items;
- if you have not requested a repeat item for over 18 months, it may have been removed automatically from the system;
- if you have over-run your review date (displayed beneath each medication on the reordering slip), your GP may require you to attend a review before issuing further repeat medications for your own safety (see below);
- if we do not have up-to-date contact details (especially email and phone), we may be unable to alert you to any problems.
We aim to review all patients on repeat medication at least annually and in some cases six-monthly. This is to ensure you are tolerating your medications and review the problems for which they were first prescribed. Our Practice Nurses undertake the majority of these, while GPs focus on patients with more complex needs.